Privacy policy

Information collected and how?

Your personal informations are collected

When you visit this Site, we collect information on your device. This information is automatically provided by your browser.

This may include device information (device type, operating system version, unique ID, browser type and version, andmobile network information) or log information (IP address,smartphone ID, resolution screen and reference domain).

If you become a user – We ask users to provide their contactinformation if they wish to purchase products or services fromour Site, receive our newsletter, other informations, orparticipate in a promotion.

In this case, the user becomes a“user” providing: Name, first name, date of birth, email, postaladdress, telephone.


Concerned by the quality of our exchanges and with your consent, as arecognized user, we can communicate with you if: You need after-sales service – We process the following data:Your email address allows you to communicate with ouremployees, your postal address in the event of a homeintervention, your telephone number to make contact.

We must contact you to recall products for security reasons -We process the data necessary for security issues related to product recall: your name, first name, email, productspurchased.

You apply for a job offer from Bulk Factory Canada Inc./ LaFabrique à Vrac Canada Inc – We process your personal data,which allows us to recruit our future collaborators such as yourcurriculum vitae and / or your cover letter.

You wish to receive commercial information, practicalinformation, information on new products and/or services, our newsletter, participate in surveys, contests, but also take note of your comments and suggestions.

The more we know about your interests, the better we can communicate with you, anticipate your needs, and communicate with you in a productiveand enjoyable way.

Dispute resolution

If you have any concerns or complaints regarding our privacy policy, please contact us via .

We will investigate and attempt to resolve any complaints or disputes regarding ouruse and disclosure of personal information.

If the complaint or dispute cannot be resolved through our internal process,the dispute will be resolved in accordance with the laws in force in the province of Quebec (Canada) and the competent courts will be thoselocated in the judicial districts of Montreal or Longueil.

Our policy towards children

We may process data relating to minors, especially in stores.

For example, when you want them to benefit from our educational activities through our proposed workshops or planned activity areas.

If the minor is registered in our database, he can only be contacted with theexpress consent of the holder of parental authority over the child.


These policies, both in terms of use and in terms of confidentiality, may, independently of one another or at the same time, be updated from time to time to reflect changes in our practices.

We will notify you of any material changes by posting the new policy on our Site, and obtain the necessary consents required by applicable law if we seek to collect, use, or disclose personal information for purposes other than those for which consent is required.

Except as noted above, all changes will apply to personal informationalready collected and to personal information collected after the effectivedate of the revised policy.

If a proposed change is unacceptable to you, youwill have the right to terminate your account with us. We advise you toregularly review this privacy policy for any changes.

How to contact us?

If you have any questions, comments, or complaints regarding this privacy, Contact us

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